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customer service rant.

 
 
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** GED **
Off-Road Guru


Joined: 18 Jun 2014
Odometer: 1967
Location: Scouser



PostPosted: Fri Jun 09, 2017 8:51 pm    Post subject: customer service rant. Reply with quote

i have a set of MAD Progressive springs fitted to the rexton.

http://mad-suspension.co.uk/index.php?ro...ory&path=2

heard a rattle for a few days so jacked it up and found the top of the nearside spring had snapped. they were just on two years old and regularly get loaded up with oil in the boot and towing.

called the company and they asked me to email them pics.

did that yesterday lunch time and today at 2pm a brand new pair of springs arrived from the Netherlands.

Ferking ace customer service that!

would well recommend them.

Ged

__________________________________
the other co-founder of the DCJC

Member of TEAM CHAOS
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jojo
Mud Obsessed


Joined: 11 Aug 2007
Odometer: 5263




PostPosted: Sat Jun 10, 2017 9:18 am    Post subject: Reply with quote

Thanks for posting that. Excellent service like that deserves a mention.

J
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Mr Tyre
Mud Obsessed


Joined: 17 Jun 2002
Odometer: 4884
Location: Darlington Co Durham



PostPosted: Sun Jun 11, 2017 8:31 pm    Post subject: Reply with quote

Great response that.
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