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and thats the honeymoon period over with flux

 
 
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** GED **
Off-Road Guru


Joined: 18 Jun 2014
Odometer: 1962
Location: Scouser



PostPosted: Sat Feb 21, 2015 11:11 am    Post subject: and thats the honeymoon period over with flux Reply with quote

last year, i paid a double premium to have my payment moved to a more convenient date.

i was also charged by the credit agency to do this.

despite requesting at the point of renewal that the collection date remained the same, Flux have decided to move it back to the original date that i was charged to move it from.

imagine my disgust to find out that i had to go through the same again, pay the credit agency and pay a double payment in the same month to put it back again.

so every year i`m expected to do that?

not a chance. its a good job im past my cancellation date otherwise i would have walked.

Not a happy Bunny at this moment. Evil or Very Mad
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DAN AT ADRIAN FLUX
Gate Opener


Joined: 27 Feb 2014
Odometer: 33




PostPosted: Sat Feb 21, 2015 12:19 pm    Post subject: Reply with quote

Hi,
I'm sorry that you seem to be having some issues with ourselves. If you'd like to PM me your details I'd be happy to take a look into this matter for you.
Regards,
Dan.
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** GED **
Off-Road Guru


Joined: 18 Jun 2014
Odometer: 1962
Location: Scouser



PostPosted: Wed Feb 25, 2015 9:07 am    Post subject: Reply with quote

was called yesterday and common sense prevailed.

instead of being charged a double payment, i was asked to pay the difference between the 16th and the 28th.

much more sensible.

thanks Dan
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spannerman69
Mud Obsessed


Joined: 01 Oct 2003
Odometer: 2807
Location: st.helens



PostPosted: Wed Feb 25, 2015 8:44 pm    Post subject: Reply with quote

well i got a letter this morning saying that they owed me a fiver Very Happy
that got me thinking , my renewal is due soon Confused

__________________________________
member of the dcjc
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RichardD
Marshall


Joined: 13 Mar 2003
Odometer: 22856
Location: State of Confusion



PostPosted: Thu Feb 26, 2015 9:05 am    Post subject: Reply with quote

The true test of a company or organisation is not if they stuff up, but how they go about sorting it out.

I've had issues with policies with Adrian Flux over the years but I've always found them good at sorting the problem if given the chance ..... unlike many others

__________________________________
Poking the Grim Reaper with a stick then running away. The devil made me do it but God said it was okay with him.
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** GED **
Off-Road Guru


Joined: 18 Jun 2014
Odometer: 1962
Location: Scouser



PostPosted: Thu Feb 26, 2015 9:43 am    Post subject: Reply with quote

it was the initial knee jerk reaction that annoyed me. the refusal to see that throwing money at a problem isnt always the solution. the one thing that can really wind me up is when companies say one thing, then do another and hide behind "its our policy" one policy or procedure doesnt cover every customer. flexibility is the way to keep your customers happy.

the lady who called and sorted it was very good though.
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